TeleApps Launches One Stop Shop Telephony and Managed Services Offering for SMEs

TeleApps, a trusted technology partner for corporate and customer communications solutions, has launched a tailored one-stop telephony and managed services offering for Australian SME businesses.

TeleApps has been providing IT solutions for more than ten years to medium and large sized enterprises and has a customer base of more than 100 customers.  Traditionally, the company has focused on providing vendor agnostic solutions and will now use this industry experience in launching a suite of solutions along with a fully managed help desk for small businesses.

“The rise of cloud computing has ushered in big changes for small business.

SREENI RAGHAVAN, CEO TELEAPPS

Specifically the company is offering small businesses with less than 250 users  expertise in telephony, unified communications, collaboration, corporate networking, security, telco, WAN, contact centre and IT services.   It will support these solutions offerings with its specialist skills in implementation, IT and support, and managed services.

As Sreeni Raghavan, Managing Director, TeleApps, explains, “The rise of cloud computing has ushered in big changes for small business. No longer limited to using in-house IT resources or expensive external organisations, businesses are able to mix and match internal and external platforms and services to meet their particular requirements.  With most businesses in Australia being small businesses, our packaged service solutions will enable customers to focus on their core business.”

According to the Deloitte Access Economics Report – Connected Small Business 2017* report, there are more than 2.1 million small and medium-sized businesses in Australia.  These small businesses have traditionally had to scope out their IT requirements, assess a range of vendors, test and then deploy company-wide.  The flexibility of the TeleApps managed services offering creates a range of options for small businesses allowing them to create a telephony or networking solution which best matches their specific requirements.

TeleApps partners with vendors including Avaya, Aruba, Extreme Networks, Microsoft, Mitel, Sonus and Telstra as well as business solutions partners including Somerville, CustomerScience, OpenIQ, iCITA and inPlace Solutions to customise solutions for individual customers.

“To thrive in today’s rapidly evolving marketplace, small businesses must completely rethink their approach to technology. There’s an urgent need to harness emerging devices, software and services while at the same time extracting maximum value from existing investments.  While, there will never be a one-size-fits-all approach when it comes to the adoption of IT in a cloud computing world, by carefully evaluating available options, we can ensure our customers deploy the most appropriate solution for their individual needs.  We look forward to supporting small businesses as they maximise and manage the opportunities afforded by digital disruption,” says Raghavan.

To thrive in today’s rapidly evolving marketplace, small businesses must completely rethink their approach to technology.

SREENI RAGHAVAN, CEO TELEAPPS

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* https://www2.deloitte.com/content/dam/Deloitte/au/Documents/Economics/deloitte-au-economics-connected-small-businesses-google-161017.pdf
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