Contact Centre

Creating quality solutions that enable you to better service your customers. Every time, all of the time.

Automated Call Distribution (ACD)

 

Omni-Channel Contact Distribution

 

I

Self-Service IVRs

 

c

Diallers

 

Reporting & Analytics

 

Call Recording & Quality Management

 

Work Force Management

 

Unified Agent Desktop

 

CRM Integration

 

Gamification

 

Your customer experience has never been so important.

More than ever, that experience is shaped and delivered through digital interactions. While the majority of customer communications are still voice-based, consumers now rely more heavily on digital methods, such as email, SMS, web chat, and social media. They expect the flexibility to interact through the medium of their choice, wherever they are. And, they expect to be able to switch between one medium and another while they are on the move.

What’s more, today’s customer experience must go beyond customer-initiated interactions to deliver proactive contact, empower customers with self-service capabilities, and even leverage the power of machine-to-machine interactions via the Internet of Things (IoT).

Whether or not your business has a traditional contact center, your customer touchpoints should be equipped to deliver informed and personalized interactions with your clients and prospects. And, equally as important, your business should have the agility to respond to changing requirements on the fly.

Want to know how we can help you improve efficiency while providing good customer experience?

Download our guide on ‘Understanding contact centres and providing good customer experience’

Interested to know more about Contact Centre solutions for your business?

 

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